Senior Internal Sales

Are you a commercially driven professional with strong leadership skills who thrives on customer interaction, ownership, and results? Do you enjoy taking the initiative, coaching colleagues, and driving commercial success within a technical environment? Then this could be your next career move.

To strengthen our Customer Service Department (CSD) in Antwerp, we are looking for a proactive and ambitious Senior Internal Sales professional who will play a key role in both the commercial success and daily coordination of our Internal Sales team.

This is not a traditional internal sales position. As Senior Internal Sales, you will act as the driving force within the department, taking ownership of customer relationships, leading commercial follow-up activities, coaching colleagues, and ensuring outstanding customer service. You will work closely with the After Sales Manager Benelux and contribute directly to the growth and performance of the business.

If you are an energetic, commercially minded professional who enjoys taking the lead, engaging with customers, and motivating others to achieve results, we would love to hear from you.

What makes this role unique?
As Senior Internal Sales, you combine commercial expertise with leadership responsibilities. You will not only manage your own customer portfolio and sales opportunities but also play a leading role within the Internal Sales team. You are someone who naturally takes ownership, enjoys coordinating activities, and is not afraid to challenge colleagues constructively to achieve common goals. You understand that successful sales is about building relationships, following up opportunities relentlessly, and creating value for customers. You don't wait for opportunities! You create them!

Ready to take the lead?
If you are a commercially driven professional with leadership ambitions and a passion for customer relationships, we invite you to join our team and help shape the future of our Customer Service Department in Antwerp.

Your role:

• Act as the senior commercial contact for customers across the Benelux region and build long-term customer relationships.
• Take ownership of the complete quotation process, from customer inquiry to order realization.
• Proactively follow up quotations and commercial opportunities by telephone, email, and customer visits when required.
• Drive quotation conversion rates and maximize order intake through active customer engagement.
• Identify new business opportunities within the existing customer base and support business growth initiatives.
• Work closely with the Business Development team and Key Account Managers to support commercial objectives.
• Provide daily guidance, coaching, and support to Internal Sales colleagues.
• Coordinate daily priorities and workload within the Internal Sales team.
• Ensure all open quotations are actively followed up and challenge team members to achieve commercial targets.
• Coordinate holiday planning and team availability to ensure business continuity.
• Act as the key operational counterpart to the After Sales Manager Benelux and provide daily updates on team performance, commercial opportunities, customer developments, and operational priorities.
• Collaborate closely with Workshop, Field Service, Supply Chain, Finance, and other departments to ensure smooth project execution and customer satisfaction.
• Monitor margins, profitability, deliveries, invoicing, and overall commercial performance.
• Drive continuous improvement initiatives focused on customer satisfaction, response times, efficiency, and team performance.
• Act as a role model within the department by demonstrating professionalism, accountability, and customer focus.